Case study

An employee portal as a gateway to the digital workplace

With the SBB employee portal, Switzerland’s largest mobility company has achieved a veritable coup: concise and easy to use, the intranet has been attractively designed as the central entry portal for information, inspiration and work productivity within the Office 365 world. This was made possible using an agile approach, coupled with a strong core team and the focus on real user needs combined with the consistent use of standard components in SharePoint Online + Wizdom Intranet.

The employee portal is the central work and information hub for everyone who works in the company - anywhere and always at hand. Infocentric helped us realize this vision. Simple. Personal. Connected.

Gerald Muster, Product Owner, Digitale Transformation KOM, SBB

Challenge

When 32,000 employees throughout Switzerland need fully mobile access to their digital workplace, the challenge lies above all with simplicity. The focus is ease of use, fast loading times and reliable guidance for the end user. Using Office 365 alone, this could not be achieved.

Approach

A small, agile, interdisciplinary project team of business, design and technical expertise was able to efficiently and clearly prioritize the objectives for the new employee portal. By using standard software (SharePoint Online + Wizdom Intranet), a prototype was created to verify the focal points in only 20 days and allowed first conclusions to be drawn on the main topics of implementation. Iteratively, the MVP (minimal valuable product) was built up step by step and optimized by actively integrating end user feedback.


32'000
Employees

Result

The new employee portal impresses with revised navigation, which makes finding content easier and faster. From the track worker to the manager, the content is prepared in a personalized way and is assembled specifically for each employee. Every employee can optimize the start page to their needs: in addition to accessing their personal workspaces, they will also find recently edited documents and the personalized news stream. Of course, the portal is fully functional on all devices, whether mobile phone, tablet or desktop. Only 6 months after the product decision, the migration of the intranet was carried out successfully.

59
Widgets developed

2nd
Place

Intra.NET Reloaded Award

The SBB intranet was awarded the 2nd place at the Intra.NET Reloaded 2019 in Berlin in the category “Best collaborative tool / Ecosystem to support business processes”.

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